Drills
Conversation opener
First 20–40 seconds
Conversation Initiator
Sub-ledger
Topic drawn
“Open a call to tell a client their compliance costs are going up”
Before you press record
- 01Lead with respect for their time — one sentence of context, no throat-clearing.
- 02State the topic plainly before easing into detail; ambiguity reads as evasion.
- 03Signal collaboration: 'I want us to land on X together' beats an ultimatum.
You'll get one minute to think, then two minutes to speak.