Drills
Conversation opener
First 20–40 seconds

Conversation Initiator

Sub-ledger
Topic drawn

Open a call to tell a client their compliance costs are going up

Before you press record
  • 01Lead with respect for their time — one sentence of context, no throat-clearing.
  • 02State the topic plainly before easing into detail; ambiguity reads as evasion.
  • 03Signal collaboration: 'I want us to land on X together' beats an ultimatum.

You'll get one minute to think, then two minutes to speak.